We have over 4 years of experience in working with chat and we have seen the future. In China, the messaging-app WeChat is used by hundreds of millions of people everyday to interact with businesses. Channels like WhatsApp and Facebook Messenger offer a great opportunity for companies to fully service their customers and build long-lasting relationships.
Of course, offering personal service through chat can be very costly when done on a large scale. The challenge is reducing costs by automating chat, without ever losing your personal touch.
This is what we do: we help you make giving personal attention scalable while simultaneously enhancing your customers’ experience.